Terms and Conditions
PLEASE ENSURE THE FOLLOWING TERMS AND CONDITIONS HAVE BEEN READ AND UNDERSTOOD BEFORE PAYING YOUR DEPOSIT. BY PAYING YOUR DEPOSIT YOU ACCEPT ALL TERMS AND CONDITIONS STATED.
COMMONLY USED TERMS
HIRER: PERSON/S HIRING PRODUCTS AND/OR SERVICES FROM FOREVER FLORALS AND EVENTS
SECURITY BOND: MONETARY AMOUNT OUTLINED BY FOREVER FLORALS AND EVENTS THAT IS TO BE PAID BY CLIENT
AND WILL BE HELD UNTIL PRODUCTS ARE COLLECTED OR DROPPED BACK OFF IN THE CONDITION IN WHICH THEY WERE HIRED OUT.
FF: REFERRING TO FOREVER FLORALS AND EVENTS
BOOKING MINIMUMS
$3K - INCUDES BRIDAL FLOWERS, CEREMONY AND RECEPTION STYLING, STATIONERY AND DELIVERY/ SET UP AND LATE NIGHT PACK DOWN.
$4.5K FOR FURTHER DISTANCED WEDDINGS (OVER 50KM FROM STUDIO) ALSO INCLUDES THE HUNTER VALLEY REGION AND SOUTHERN HIGHLANDS REGION.
BOOKING AND HIRING FEES
1.1 PRICES STATED ARE EXCLUSIVE OF DELIVERY FEES AND BONDS
1.2 HIRING PERIOD AND SCOPE OF WORK WILL BE DISCUSSED AND AGREED UPON BY HIRER AND FOREVER FLORALS AND EVENTS.
1.3 PROPS ARE NOT HIRED OUT INDIVIDUALLY, PROP HIRE IS ONLY AVAILABLE IN PACKAGES WITH SILK FLOWER ARRANGEMENTS.
1.4 STANDARD GST IS APPLIED TO ALL OF FOREVER FLORALS AND EVENTS PRODUCTS AND SERVICES.
ADDITIONAL FEES
1.5 THE HIRER MAY REQUEST ADDITIONAL SERVICES BEYOND THE AGREED SCOPE OF WORK INCLUDING:
A) THE LAYOUT OF MENUS, PLACE CARDS, AND OTHER SIGNAGE NOT PROVIDED BY FOREVER FLORALS; AND
B) THE TRANSPORTATION OF MATERIALS, PROPS, FLOWERS, OR ANYTHING ELSE NOT PROVIDED BY FOREVER FLORALS.
1.6 FOREVER FLORALS MAY DECLINE ANY REQUEST UNDER CLAUSE 1.5, BUT IF ACCEPTED, WILL BE CLEARLY STATED ON THE INVOICE WITH RELATED FEES.
1.7 IF FOREVER FLORALS AGREES TO PROVIDE SERVICES UNDER CLAUSE 1.5, FOREVER FLORALS MAY CHARGE ADDITIONAL FEES AS AGREED WITH THE HIRER.
1.8 FOREVER FLORALS IS NOT RESPONSIBLE FOR ANY GOODS SUPPLIED TO FOREVER FLORALS BY THE HIRER OR OTHER THIRD PARTIES FOR THE HIRER, EXCEPT WHERE LIABILITY ARISES DUE TO ITS OWN NEGLIGENCE OR WILFUL MISCONDUCT.
DELIVERY FEES, PICK UP BOOKINGS AND MINIMUM SPEND
2.1 ALL DELIVERY FEES WILL BE DISCUSSED AND AGREED UPON BY HIRER AND FOREVER FLORALS AND EVENTS
2.2 DELIVERY FEES INCLUDE:
A) DELIVERY AND SET UP OF PRODUCT/S TO SPECIFIED LOCATION
B) PACK UP OF PRODUCT/S FROM SPECIFIED LOCATION
C) LATE NIGHT PACK DOWN FEE – THIS FEE WILL INCUR FOR EVENTS CONCLUDING AFTER 9PM
D) DELIVERY FEES ALSO COVER TOLL USAGE AND VEHICLE EXPENSES.
2.3 ONCE ALL PRODUCTS HAVE BEEN DELIVERED TO THE SPECIFIED LOCATION BY FOREVER FLORALS AND EVENTS, THE CLIENT ASSUMES COMPLETE RESPONSIBILITY AND LIABILITY FOR ALL PRODUCTS UNTIL PICKUP/ COLLECTION FROM FOREVER FLORALS AND EVENTS. HOWEVER, FOREVER FLORALS REMAINS RESPONSIBLE FOR ANY INDIVIDUAL PRODUCT THAT THEY HAVE PROVIDED AND ARE ACTIVELY REPURPOSING FOR THE CLIENT.
2.4 THE HIRER IS NOT TO MOVE OR TRANSPORT THE PRODUCT/S WITHOUT INFORMING FOREVER FLORALS AND EVENTS.
2.5 NATURAL CANDLE HIRE - ONCE CANDLES HAVE BEEN POSITIONED AND LIT BY EITHER FOREVER FLORALS AND EVENTS, VENUE, OR CLIENT; FOREVER FLORALS AND EVENTS ARE NOT LIABLE FOR NEGLIGENCE RESULTING IN ANY INCIDENT OR POSSIBLE FIRE DAMAGE.
PAYMENT AND BONDS
3.1 TO SECURE YOUR BOOKING, A 25% DEPOSIT OF THE INVOICED AMOUNT IS REQUIRED WITHIN 72 HOURS OF INVOICE ISSUE DATE.
3.2 DEPOSITS ARE NON-REFUNDABLE. DEPOSITS BECOME CREDITS FOR POSTPONED EVENTS.
3.3 PROPS AND EVENT DATE SPECIFIED BY HIRER WILL NOT BE SECURED UNTIL THE 25% DEPOSIT IS PAID IN FULL.
3.4 DEPOSITS MUST BE MADE BY BANK TRANSFER AND THE BALANCE REMAINING NEEDS TO BE PAID 4 WEEKS PRIOR TO YOUR EVENT DAY.
3.5 ONCE A DEPOSIT HAS BEEN MADE AND THE BOOKING HAS BEEN SECURED, SUBSTANTIAL DEDUCTIONS OF MORE THAN 10% OF THE INVOICED VALUE WILL NOT BE ACCEPTED. THIS WILL BE DISCUSSED BETWEEN FOREVER FLORALS AND EVENTS AND CLIENT. ADDITIONS TO THE BOOKING CAN BE MADE UP TO 4 WEEKS PRIOR TO THE EVENT.
3.6 DETAILS FOR STATIONERY ORDERS NEED TO BE FINALISED BEOFRE 2 WEEKS FROM YOUR WEDDING. ANY STATIONERY DESIGNING NEEDING TO BE COMPLETED WITH LESS THAN 2 WEEKS NOTICE WILL INCURR A RUSH FEE.
3.7 ISSUED BONDS COVER THE COST OF POSSIBLE DAMAGE TO PROPS AND/OR FLOWERS AS WELL AS MISSING FLOWERS.
IN THE CASE PROPS OR FLOWERS ARE DAMAGED OR FLOWERS ARE TAKEN, THE APPROPRIATE AMOUNT WILL BE DEDUCTED FROM THE BOND TO COVER THE COST OF THE PRODUCTS DAMAGE. BONDS WILL BE RETURNED WITHIN 72 HOURS OF EVENT DATE.
3.8 IF YOU DECIDE TO HAVE YOUR WEDDING CEREMONY OUTSIDE IN THE ELEMENTS AND SUBJECT TO RAIN WITH NO PLAN B, THEN A WET WEATHER BOND WILL ALSO BE ISSUED IN ADDITION TO THE STANDARD BOND. THIS BOND COVERS POTENTIAL DAMAGE CAUSED TO PROPS AND FLOWERS DUE TO THE RAIN AND OTHER OUTDOOR ELEMENTS.
3.9 IF THE HIRED PROPS AND FLOWERS ARE INTENDED FOR OUTDOOR USE AND THERE IS ADVERSE WEATHER CONDITIONS, FOREVER FLORALS MAY, AT ANY TIME PRIOR TO YOUR WEDDING CEREMONY, DETERMINE THAT THE HIRED PROPS AND FLOWERS SHOULD BE REPURPOSED FOR INDOOR USE, SUBJECT TO FEASIBILITY (INCLUDING: (A) WHETHER THE VENUE PERMITS INDOOR RELOCATION, (B) FOREVER FLORALS CAPACITY TO REPURPOSE THE ITEMS WITHIN THE AVAILABLE TIME AND RESOURCES, AND (C) THE SUITABILITY OF THE HIRED FLOWERS AND PROPS FOR INDOOR USE.
3.10 IF FOREVER FLORALS MAKES SUCH A DETERMINATION UNDER CLAUSE 3.9, FOREVER FLORALS WILL USE ITS REASONABLE ENDEAVOURS TO REPURPOSE THE HIRED PROPS AND FLOWERS FOR INDOOR USE.
3.11 THE HIRER ACKNOWLEDGES THAT CERTAIN PROPS AND FLOWERS MAY NOT BE SUITABLE FOR INDOOR REPURPOSING. IN SUCH CASES, THEY ARE NOT ENTITLED TO A REFUND FOR ANY OF THE HIRED FLOWERS AND PROPS THAT CANNOT BE REPURPOSED UNDER CLAUSE 3.9.
CHANGE OF BOOKING AND CANCELLATION
4.1 IF BY UNFORESEEN CIRCUMSTANCES OUT OF THE CONTROL OF FOREVER FLORALS AND EVENTS PRODUCTS ARE UNABLE TO BE PROVIDED, THE HIRER HAS THE OPTION OF:
A) FULL REFUND OF AMOUNT PAID
B) RE-BOOK PRODUCTS FOR A LATER DATE
4.2. NO REFUND WILL BE ISSUED FOR CHANGE OF MIND.
DAMAGE TO PRODUCTS
5.1 FOREVER FLORALS AND EVENTS WILL PROVIDE ALL PRODUCTS IN A CLEAN AND UNDAMAGED STATE.
5.2 THE HIRER OF ALL PRODUCTS PROVIDED BY FOREVER FLORALS AND EVENTS THROUGH PICK UP OR DELIVERY IS RESPONSIBLE FOR ANY DAMAGE OR LOSS.
5.3 IT IS AGREED BETWEEN HIRER AND FOREVER FLORALS AND EVENTS THAT THE HIRER WILL PAY ANY EXPENSES OR LOSS SUFFERED BY THE OWNER AS A RESULT OF BREACH BY THE HIRER IN REGARD TO THESE TERMS.
COVID-19
6.1 IF BY UNFORESEEN CIRCUMSTANCES YOU HAVE TO CANCEL OR POSTPONE YOUR EVENT DUE TO ANY COVID-19 REASONS, YOUR DEPOSIT WILL BE TURNED INTO A CREDIT FOR YOUR NEXT EVENT OR NEW POSTPONED DATE.
6.2 DEPOSITS WILL NOT BE REFUNDED.
6.3 YOUR POSTPONE EVENT DATE IS SUBJECT TO AVAILABILITY.
PHOTOS
7.1 ANY PHOTOS SENT THROUGH FROM THE HIRER TO FOREVER FLORALS AND EVENTS ASSUMES CONSENT FROM CLIENT TO USE THESE PHOTOS ON EITHER FOREVER FLORALS AND EVENTS WEBSITE OR SOCIAL MEDIA PAGES INCLUDING PAID PROMOTIONAL ADS.
VARIATIONS
8.1 FOREVER FLORALS MAY VARY THESE TERMS AND CONDITIONS AT ANY TIME BY PROVIDING WRITTEN NOTICE TO THE HIRER.
8.2 ANY VARIATIONS TAKE EFFECT FROM THE DATE THEY ARE PUBLISHED ON FOREVER FLORALS WEBSITE OR OTHERWISE COMMUNICATED TO THE HIRER.
8.3 IF A VARIATION AFFECTS AN EXISTING ORDER, FOREVER FLORALS WILL NOTIFY THE CUSTOMER OF THE CHANGE BEFORE PROCEEDING WITH THE ORDER, AND THE HIRER MUST CONSENT TO THE VARIATION.
8.4 ANY VARIATIONS REQUESTED BY THE HIRER MUST BE AGREED TO IN WRITING WITH FOREVER FLORALS.